These luxury brands, including Louis Vuitton, are known for their brand and their excellence. Although no formal warranty card is provided when the purchase is made, the brand states that complimentary repair services might be offered. Since there is no proper warranty document involved, the extent to which repairs are provided might depend on several factors.
The Repair Policy of Louis Vuitton
There are a few conditions to the repair policy of Louis Vuitton:
All repairs are done in-store after an assessment of the damage is made. The product has to be authentic. It does not remain authentic once you get a product repaired from somewhere else. The defect in the product has to be due to wear and tear. If one owns a vintage design or mode, it might not be repaired due to discontinuation of the product and unavailability of the required materials for repairs. One may ask for repairs of several parts of their product. Eventually, it is based on the discretion of a Sales Associate which parts get repaired and which don’t. All parts requested for repair might not necessarily get repaired.
What parts can go for repairs?
The parts that are considered for repair are as follows:
HardwareZippersVachetta leather
Louis Vuitton will also provide a complete refreshing of the designer item. Although if the canvas on the bag cracks, the brand does not provide repair for it.
What is the Cost of Repair?
The cost of different parts is different. The pricing is as follows:
Replace handle or small strap – $150 per strap/handle Replace zipper pull – Free of cost Replace hardware – $50Replace zipper – $180 Replace large strap – $250 per strap Replace piping – $250 Replace lining – $350
What if there is a Manufacturing error or default?
If a manufacturing error is noticed, the store replaces the item entirely. This replacement is free of cost since the error was made before selling and is considered a default on their part.
How can I get my bag repaired?
One can go to their website or app, log in, and book an appointment. They will connect to the customer via call, video, or email. The details can be discussed further. They also provide shipping service if you cannot drop your product in a store. You can also go to the store and ask for a Sales Associate who will assess your product and suggest what can be repaired and what not.
Why does Louis Vuitton not repair bags with cracked canvas?
Firstly, cracking of canvas usually happens due to careless use and improper care of the bag. Therefore, the cracking of canvas is not a problem related to the design but is related to the use, which is a customer’s responsibility. Therefore, the store will not replace cracked canvas. Furthermore, the store has a very stringent outlook on the cracked canvas. Therefore, if a bag has cracked canvas, the store will not perform any repairs on the bag even if there is some other repair request which is not near the cracked canvas.
Can I Get My Bag Repaired from anywhere but the Louis Vuitton Store?
Some websites and shops provide professional services and deal with leather products.
A cobbler who works locally might be able to help with more minor repairs such as zipper or hardware repairs.
Although these other methods might help with repair and restoration, the material used might not be the same quality or the same as the Louis Vuitton store. Therefore, once you get your bag repaired from a third source, it is not considered authentic anymore.
Conclusion
Repair in Luis Vuitton bags might be a hassle for some since, first, they do not provide a standard warranty. Secondly, if one wants to get a more extensive repair, such as the lining, it might take several months to get it repaired since the product is sent to France and is repaired there. Therefore, people resort to third-party repair providers but compromise on the product’s authenticity.
Do I need the receipt for repairs?
No, the receipt is not required. Although, the Sales Associate has to determine its authenticity for it to be considered for repair
How much time do repairs take?
The duration depends on the extent to which repairs have to be done. For example, changing leather or lining might take more time than zippers.
Are repurchase Louis Vuitton bags eligible for repairs?
Yes, repurchased bags can be repaired since the store does not demand a receipt when requesting repairs. However, the piece has to go through the authenticity test to be repaired.
