Lowes has a unique Returns and Refund Policy for each of its store outlets. Except for approved returns, all sales are final and non-refundable. If you want to return a product and get a refund, you must do it at the same store or outlet where you bought it. You must provide a valid receipt with your authorized return to receive a refund or in-store credit.
How to get Lowes refund policy
Customers must meet certain conditions to receive a refund.
If you have the original receipt from when you purchased, you will be subject to the following:
With evidence of purchase, unopened and unused products can be refunded or replaced within 90 days from the original date of purchase. If you paid with a Lowe’s Business Account, Lowe’s Business Advantage, Lowe’s Advantage Card, or Lowe’s Business Rewards, you have 365 days from the purchase date to return the goods. Returns with a legitimate receipt of purchase will be replaced, reimbursed in cash, credited to your account, or reimbursed through in-store credit based on the payment method you used when you originally bought the product. If you have completed a purchase with a Lowes gift card, merchandise card, or in-store credit, it will be returned as in-store credit. Debit card purchases will be returned in cash or reimbursed to the debit card, which may take 2 weeks or more.
If you are not in possession of the original receipt:
A customer receipt can be acquired by entering the original credit card information, reviewing account details, MyLowe’s card number, or phone number. Lowe’s may, at its judgment, provide in-store credit for the item’s present selling value for returns lacking a valid receipt. For returns without the original receipt, Lowe’s asks for official photo identification (state driver’s license, state ID card, or military ID). Lowes employs and monitors verification systems. Where permitted by legal rules, ID information or a phone number may be entered into Lowes’s systems. All refunds must be approved by the system. Lowe’s has the right to deny and restrict the number of returns allowed if a proper receipt is not provided. You will not usually need a receipt because Lowes can check your purchases using your phone number; thus, make sure to provide your phone information when you check out.
What about online purchases?
The 90-day return policy is further applicable to online purchases made on the Lowes website.
• Place your product (s) in the package or box that it came in.
• Print a return slip for the interior of the box, along with a shipping label for the outside. Additionally, Lowes gives prepaid parcel-shipped slips for some products, which you can use when sending back a product.
• Take the product (s) to your local courier, any carrier site, or a local Lowes.
• Lowes will contact you to confirm your receipt and process your refund.
Lowes Return Policy Exceptions
Although Lowes provides a 90-day return policy, there are some exceptions to this rule:
30-day Return Policy: This primarily applies to TVs and electronics, water heaters, air conditioners, liquid paint, highway trailers, and outdoor power equipment, which must be returned to the store within 30 days of purchase with evidence of purchase. 48-hour Return Policy: This involves fridges, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, stoves, wall ovens, and washing pedestals. Holiday Items: Products bought during the holiday season such as Christmas must be returned prior to or on the day of the holiday.
Lowes Non-refundable Items
Some Lowes products do not fall under the category of refundable products. They are as noted below:
Labour and installation feesDelivery and/or Lowes. com shipping fees (unless caused due to a fault on Lowes’s side). Gift cards, refund cards, and merchandise cardsGift cards, Lowe’s, third-party cards, gift cards from a card issuer like Visa or Mastercard. Safety masks and other facial covers are no longer considered for return or replacement.
Conclusion
Normally, Lowes provides a broad return policy for customers who believe they bought a substandard or faulty product from one of their stores. Most customers can return their goods, whether they purchased online or in-store, for a refund if they do so within 90 days of the original purchase.
It is important to remember that the return and refund are at Lowes’ discretion, although you are entitled to receive a refund if your complaint is justified.
