If you have lost an item or you feel like it’s stolen while traveling via Lyft, you should always contact customer service but call the driver first for confirmation. You can do that by following the below steps:
Open the Lyft app. Go to your ride history. Choose the trip from the history log where you have lost the item. Then, call the driver or send a message stating that you have lost your item (This option will be available for 24 hours after your trip ends).
Always keep in mind that while sending a text to your driver, give the contact number which is available to you currently.
In case, the driver isn’t cooperating or you feel a hunch that he/she is not being honest, you always have the option of filing a case with the police. Lyft will assist through all the police investigations.
In case the phone which is associated with your account is stolen, tap “Contact Support”. Do provide your alternate number so that the driver or the customer executive could reach you.
Return Fee
An amount of $15 would have to be paid to the driver for the driver’s effort to return your stiff back to you. Don’t worry, you won’t be charged until and unless the driver returns your stuff safely.
For Lyft Pink members, Lost & Found items return fee won’t be charged.
Things to Note
Lyft offers no responsibility, reimbursement, or insurance for lost items. Lyft participates only when the driver & the passenger don’t agree. In case, the lost item is not returned by the driver then you can complain to the police directly and the police will contact the Lyft agency and further action will be initiated. The passenger should also be ready to meet the driver at the decided place since the driver has to attend to other passengers too. The passenger should fill out the Law enforcement requests page which is available on the Lyft website. The Lyft agency will make sure your privacy is protected and will corporate well with the investigation process. Also, remember the driver has no binding OBLIGATION to respond to your request for lost items. Lyft cannot return your stolen item unless the driver who stole it gives in voluntarily. All you have to do is to wait for the Law enforcement agency to investigate the matter seriously without delays.
Things to do after your phone is stolen by a Lyft driver
Close your bank accounts whichever is logged into your phone. Change your password as well so that driver won’t be able to access your account. If the phone is stolen, log into your Lyft account as soon as possible via an alternate mobile phone and get the driver’s details. This will speed up the process. Since our phone contains a lot of our data and information, it is always best advice to go to the police. Stealing is a crime and should not be tolerated at any cost.
You should always be ready for the worst since retrieving a stolen item is not a guarantee.
The driver might not always be free to drop off the item which you have misplaced. It is up to both the passenger & the driver to decide the place and time & once the item is dropped, the return fee will be charged. The fee will solely go to the driver’s account.
Conclusion
Jumping to a conclusion is never a good idea. You never know if you have lost your phone or if any item is stolen or misplaced. Follow the procedures accurately via the Lyft app or the website before making any assumptions.
The Driver who works hard genuinely will be in trouble if the passenger files a police complaint.
Faqs
What to do if the driver is not receiving my calls?
In case, the driver is not responding to your calls or any of your queries, you should contact Lyft customer service where they will assist you with what to do next.
Can I pay the return fee in cash?
Whatever you pay in cash will be an additional amount just like a tip. So the return fee charges will always be via app/website.
Can I ask the Lyft team to mail my lost item if I’m out of the states?
It will take a longer time than an in-person drop. So you should always be ready for the delays and pay the extra shipping charges & Lyft will not take responsibility in case the shipping delays.
